Two at the Top: Quality Differentiation in Markets with Switching Costs

Working Paper: CEPR ID: DP4996

Authors: Thomas Gehrig; Rune Stenbacka

Abstract: We explore the effects of switching costs on the subgame perfect quality decisions of oligopolists with repeated price competition. We establish a strong strategic quality premium. We show that competition for the establishment of customer relationships will eliminate low-quality firms in period 1 and that low-quality firms can survive only based on poaching profits. The equilibrium configuration is characterized by an agglomeration of two providers of top-quality as soon as switching cost heterogeneity is sufficiently significant. We demonstrate a finiteness property, according to which the two top-quality firms dominate the market with a joint market share exceeding 50%.

Keywords: Natural Oligopoly; Poaching; Quality Choice; Switching Costs

JEL Codes: D43; L15


Causal Claims Network Graph

Edges that are evidenced by causal inference methods are in orange, and the rest are in light blue.


Causal Claims

CauseEffect
switching costs (D23)quality decisions of oligopolists (D43)
switching costs (D23)market structure (D49)
switching costs (D23)survival of firms in the market (L10)
switching costs (D23)market concentration (L11)
switching costs (D23)competitive advantage of high-quality firms (L15)
competitive advantage of high-quality firms (L15)poaching profits (K42)
poaching profits (K42)market structure with two dominant firms (L10)

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