Working Paper: CEPR ID: DP17460
Authors: Miguel Espinosa; Christopher T. Stanton
Abstract: We study direct productivity changes and spillovers after a randomized training program for the frontline workers in a Colombian government agency. While trained workers improved their individual production, we also find substantial spillovers that affected managers' productivity. We use email data and a survey to explore the mechanisms behind these spillovers and find that managers' increased output arises from reductions in the need to help lower level employees. Accounting for spillovers to manager productivity changes the organization's implied return on investment from the training program, expanding the set of training investments that can be supported.
Keywords: training; employer-sponsored training; spillovers from workers to managers; hierarchies
JEL Codes: J24; L2; M5
Edges that are evidenced by causal inference methods are in orange, and the rest are in light blue.
| Cause | Effect |
|---|---|
| Trained workers' goal achievement (J24) | Managers' goal achievement (L21) |
| Training program (M53) | Spillover effects on managers (M52) |
| Training program (M53) | Trained workers' goal achievement (J24) |
| Training program (M53) | Managers' goal achievement (L21) |
| Training program (M53) | Productivity increase for trained workers (J24) |